A Carer Support Group’s Journey
Interrelate Newcastle facilitated a Carer Support Seminar in East Maitland. The structure of the group
provided a relaxed and open way of facilitation so that the carers were able to engage quickly and
build rapport. The participants shared many similar stories about grief and loss, shattered dreams,
exhaustion, limited self-care, stress, anxiety and limited quality of life. Many were overwhelmed
with their role and the lack of recognition for what they do. The support within the group situation
allowed for the participants to explore ways to reduce social isolation, support self-care, minimise
guilt, be validated and draw strength from each other.
As a result of these conversations and connections, the group has continued as an ongoing support
group, facilitated by Living Care. In evaluations, participants described the group session conducted
by Interrelate as “insightful”, “uplifting”, “positive”, “refreshing” and “valuable”.
Mental Health
This year, our specialised mental health services assisted 514 clients through the Personal Helpers
and Mentors (PHaMs) Program and Family Mental Health Support Service (FMHSS).
Personal Helpers and Mentors Programm
Personal Helpers and Mentors (PHaMs) is a mental health outreach program for people over 16 years
of age, whose lives are severely affected by mental illness. Interrelate operates this service in Ballina,
Casino and Kyogle. The PHaMs service supports clients experiencing the effects of mental illness by
assisting them in their own recovery and in reconnecting with their local community.
Shane’s Story
Shane experiences acute agoraphobia and panic attacks which resulted in him not being able to
walk beyond his letterbox for over 12 months. Shane’s PHaMs Caseworker was able to build a strong
rapport and trusting relationship with him over a number of months. As a result, they were able
to implement a plan of graduated exposure, with Shane now able to walk to the end of his street.
Shane’s next goal is to walk to the shops to buy a milkshake and longer term, to be able to return to
participating and contributing to his community.
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