Client Satisfaction Survey Results
Interrelate conducts an annual Client Satisfaction Survey for 12 Family Support Programs funded
by the Department of Social Services (DSS). The survey measures our service performance against
explicit short and long-term objectives relating to client outcomes and their experience of the service
they received. Over a four-week period, clients were asked to indicate their level of agreement or
disagreement with four immediate and two intermediate outcomes statements. The results of the
survey are as follows:
Immediate Outcomes:
Agreed or Strongly Agreed
I have new skills and knowledge to use in my relationships
90%
I feel I was treated with respect
99%
I am more confident about finding and going to family services
94%
I feel I am better able to cope or deal with my issues
91%
Intermediate Outcomes:
Attending this service makes my life better
84%
I am able to get support when I need it
78%
A very pleasing result was that 99% of clients agreed or strongly agreed with the statement ‘I feel I
was treated with respect’, which is a testament to the quality service and respect provided by our
staff to our clients.
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