CEO, Message
This 2014-15 financial year marked Interrelate’s
89th year of exemplary service to communities
across the state. Interrelate supported over
61,000 individuals across its many services. The
quality of our services were reinforced through
our client satisfaction survey results of the
Family Support Programs with 89% of men and
90% of women agreeing or strongly agreeing
to having new skills and knowledge to use in
their relationships as a result of interacting
with Interrelate. A testament to the quality and
respect that is displayed by our staff to clients
was reflected in the result that 99% of clients
agreed or strongly agreed with the statement
‘I feel I was treated with respect’. I commend
you to read our client stories and regional
highlights which demonstrate the many
outstanding outcomes achieved through the
service delivered by our dedicated staff.
As well as maintaining quality service provision,
this year has been an extr emely productive
year. Service growth, the refinement of
our organisational systems, continuous
improvement of our services, investment in
our staff through staff development, training
and engagement have been some of the many
outcomes.
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Interrelate achieved a 3.9% increase in revenue,
with 11% of the reduction to our administrative
office expenses being attributed to efficiencies.
Interrelate’s financial position has strengthened
over the past year, with a 7% increase in our net
asset position. This was driven by growth in our
property investments in Newcastle, Lismore,
Port Macquarie and Dubbo. With equity of
$8.1 million and no debt, Interrelate is in a
very strong position to invest in the growth
priorities in our Strategic Plan.
Our investment in the School Services Business
Plan has seen a growth of 14.7% in participants
in our education programs and a 7% increase
in revenue. There was also growth in fee for
service income (Employee Assistance Program
and Supervision) of 15% for the year.
The Annual Report highlights many significant
achievements including the bedding down of
new services such as the Family Mental Health
Support Service in Wyong, now extended to
Bourke, Cobar, Coonamble, Coffs Harbour,
Kempsey and Nambucca; the delivery of the
Personal Helpers and Mentors Program in
Lismore now at full capacity; the extension
of the Royal Commission Community Based
Support Services into each of our service