Annual Impact Report 2018 AnnualReport2018 - Page 5

TOGETHER, WE HELPED SO MANY PEOPLE IN 2018 Record numbers, in fact Thanks to donor support, our addiction treatment programs served more patients than ever, and our message of healing and hope resonated with millions of individuals, families and communities across the country and around the world—including the halls of Congress through our Day on the Hill activities and House subcommittee testimony. We are also pleased to report the achievement of exceptional patient satisfaction ratings in 2018, including scores consistently above 90 percent at our inpatient treatment centers. This performance goes a long way in further advancing our reputation as the standard-bearer of quality and integrity in the treatment and recovery field. In terms of financial health, 2018 was a breakthrough year for us as well. Thanks to the resourcefulness and determination of our employees, who reduced expenses and improved cash flows, we paid down a $15 million line of credit within months. As a result, we are well-positioned to further expand our reach and impact in the treatment and recovery field, all so that more people can reclaim their lives from addiction to alcohol or other drugs. As a nonprofit organization, we humbly and gratefully recognize that we are not in this alone. And we can’t thank you enough—our donors, alumni, colleagues and friends—for being right there with us, pressing for change and committed to creating a healthier, happier tomorrow. This is “the power of we” that makes the Hazelden Betty Ford Foundation such a force of healing and hope. SPEAKING OUT and Weighing In In his testimony before the U.S. House Energy and Commerce Committee’s Subcommittee on Oversight and Investigations on July 24, 2018, Mark Mishek made the case for stronger consumer protections and quality standards in the addiction treatment industry. Together, we will overcome addiction. Mark G. Mishek President and CEO Hazelden Betty Ford Foundation Susan S. Engeleiter Chair, 2018 Board of Trustees Hazelden Betty Ford Foundation ▪ 1