advent of cheap and inexpensive but high-powered PCs and
servers and banks went in for what was called Total Branch
Automation (TBA) Packages. The middle and late 90s witnessed
rapid revolution in communication technol-ogies and evolution
of novel concept of ‘convergence’ of computer and
communication techno-logies, like Internet and phones. Internet
has significantly influenced delivery channels of the banks.
170 bank
ANCHOR
INDIA
Internet has emerged as an important medium for delivery of
banking products and services. Rapid strides in information
technology have, in fact, redefined the role and structure of
banking in India. Banks are also coping and adapting with time
and are trying to become one-stop financial supermarkets. The
market focus is shifting from mass banking products to class
banking with the introduction of value added and customised