Important Information
Accommodation Descriptions Hotels use a variety of descriptions for rooms to indicate varying views as well as better facilities. For example, a standard room type, but with sea view, may be described as‘ superior’ or‘ deluxe’, although the décor and size of the room itself will be the same. In some cases, a‘ superior’ or‘ deluxe’ room may be the standard room type available in the hotel, so you should not automatically assume that this indicates a room of a higher standard. Some beach resort rooms are described as seafacing. However, these rooms may not necessarily have a view of the sea, as it may be affected by plants and trees which grow quickly in tropical climates.
Rooms are often described as being‘ twin’ or‘ double’. This simply means that the room is suitable for an occupancy of two and does not guarantee a particular bed configuration. We are happy to forward special requests to the hotel, although these cannot generally be guaranteed.
Many resorts now charge a compulsory " resort fee " per night of your stay. This is payable locally and will be added to your room bill. What is included in this fee does vary from one hotel to another, but typically, it may give you access to WiFi, free local and long distance calls within the country( not international). It may also cover use of some hotel facilities such as fitness rooms, tennis courts etc. Where applicable, this is shown as a guide on relevant pages and converted to UK £ based on the exchange rate at time of going to print.
It is common practice for hotels to take a credit card imprint on check-in as a guarantee for incidental expenses. If you do not possess a credit card, a cash deposit may be required, which will be refunded at check-out less any incidental charges.
Accuracy Every care has been taken to ensure that all information we provide is accurate. However, due to circumstances beyond our control some details may change. It is possible that an advertised facility may be withdrawn or temporarily unavailable according to season or due to weather conditions, lack of demand, a private function, for maintenance, renovation etc. We will advise you of any significant changes to facilities at the time of booking or as soon as practical if information is received after your booking has been confirmed and if time permits. Similarly, some attractions advertised may not be open year round or on every day of the week. Please ask at the time of booking if this is important to you. Weather information, mileage and maps are guidelines only.
Assistance Requirements We are delighted to offer advice for travellers with special needs or disabilities. Not all hotels have adapted rooms, and some airports and types of aircraft may not be able to accommodate certain requirements. In order for us to ensure that we can meet your needs, and that we comply with airline regulations, it is essential that you complete an assistance requirements form, which can be found on our website at: http:// www. premierholidays. co. uk / assistance _ requirements / form. The detailed information you provide will enable us to ensure that all the suppliers of services for your holiday are aware of your requirements and we can, if necessary, make adjustments to your itinerary at the outset to accommodate them. If the form is not sent to you, please ensure that you ask for it.
Building and Development Work Some locations may unavoidably have work underway to public areas and facilities. Whilst we will endeavour to advise you of any building or refurbishment work underway at any properties you have booked, which may adversely affect your stay, we cannot anticipate where work will take place outside of the hotel grounds. All the hotels featured strive to maintain high standards and, as such, there may be the necessity for some ad-hoc and unforeseeable maintenance work.
Child Reductions Reductions are available for children( aged 2 – 11 years) if they share a room with two full paying adults. Some hotels provide a folding bed or there may be a sofa bed in the room. On occasion, a child may be accommodated free of charge, but may have to share existing bedding, which may involve sharing a double bed with adults- if a folding bed is required for a child, this should be requested at the time of booking and a charge will be made locally for this. Whilst some rooms featured are suitable for larger families( i. e. 5 or 6), the bedding may still only comprise two double beds. It may, therefore, be necessary to book and pay for folding beds( at an additional charge to the brochured room rate) in order to accommodate the whole party in one room.
Sometimes child offers are provided on an accommodation only basis. The hotel will then charge for all meals taken and in some cases, children will be charged on the same board basis as adults whether meals are taken or not. For this type of offer, payment for meals will be collected locally.
All children under 2 years of age are classed as infants. No seat is allocated on flights. It is customary for some hotels to make a nominal charge for food taken and some may also make a charge for the provision of a cot. This is payable before departing the hotel. Should a bed be required, please ensure that you request this at the time of booking, as an additional charge may be applicable.
Data Protection Policy In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we, and your travel agent, need to use the information you provide such as name, address and any special needs / dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc.
The information may also be provided to security or credit checking companies, public authorities such as customs / immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area( EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary / religious requirements. This transfer is necessary for us to be able to fulfil your requirements.
Please note that where information is also held by your travel agent, this is subject to your agent’ s own data protection policy. Your data controller is Premier Holidays. You are entitled to a copy of your information held by us. If you would like to see this please contact us in writing, signed and dated.
Universal Orlando Resort TERMS & CONDITIONS:
* Universal Orlando hotel guests must present hotel key card and valid theme park admission; all other guests must show theme park ticket stating Early Park Admission benefit. Early Park Admission begins up to one( 1) hour prior to regular scheduled park opening to:( a) Universal Studios Florida and / or Universal Islands of Adventure as determined by Universal Orlando;( b) Universal Volcano Bay( weather permitting); and / or( c) Universal Epic Universe. Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts Express™. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and / or cancellation without notice, and not guaranteed. Additional restrictions may apply.
^Valid theme park admission required. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Parkto-Park admission required to board the Hogwarts Express™. Benefit is nontransferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel ® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time( when compared to the estimate wait time of the regular lines) at participating rides and attractions. Wait times are estimates that may vary due to weather, demand, and downtimes and are not guaranteed. Present valid room key card( or other authorized Express validation) to the attendant upon entering the Express queue for a participating ride and attraction. Parks, attractions, wait / operational times, and benefits are subject to substitutions, change, availability, capacity and / or cancellation without notice, and not guaranteed. Additional restrictions apply.
Must be 21 + with valid photo ID to purchase and consume alcohol
The Universal Orlando All Parks Ticket entitles one( 1) guest admission to Universal Studios Florida, Universal Islands of Adventure, Universal Epic Universe, AND Universal Volcano Bay on all days during a fourteen( 14) consecutive calendar day period which commences on and includes the date selected. The ticket will expire in full on the expiration date printed on ticket. Unused days shall be forfeited.
The above Admission Media is non-refundable, non-transferable, and must be used by the same person on all days. Standard entry includes biometric scan. Valid only during normal operating hours. Parks, attractions, or entertainment may: close due to refurbishing, capacity, weather or special events; change operating hours; and otherwise change or be discontinued without notice and without liability to Media specifically excludes admission to separately ticketed events and venues at any of the Universal theme parks and / or CityWalk and excludes parking or discounts on food or merchandise. Some CityWalk venues require ages 21 or older for admission. Valid Photo ID required. Additional restrictions may apply and benefits are subject to change without notice.
Only merchandise purchased from select Universal Orlando owned and operated theme park stores are eligible for Hotel Delivery. Hotel Delivery concludes daily at 5pm and the service cannot be used the day of guest check out. Additional restrictions apply and are subject to change without notice.
HARRY POTTER and all related characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © J. K. Rowling. DreamWorks Dragons © 2026 DreamWorks Animation LLC. © Nintendo. Nintendo trademarks are properties of Nintendo. Minions TM & © Universal Studios. © 2026 Hasbro. All Rights Reserved. Licensed by Hasbro. © 2026 MARVEL. Dr. Seuss properties TM & © 2026 Dr. Seuss Enterprises, L. P. Hard Rock Hotel, Hard Rock Cafe, Hard Rock Live ® Hard Rock Cafe International( USA), Inc. Aventura Hotel TM & © 2026 UCF Hotel Venture IV. Cabana Bay Beach Resort TM & © 2026 UCF Hotel Venture II. Portofino Bay Hotel and Royal Pacific Resort TM & © 2026 UCF Hotel Venture. Sapphire Falls Resort TM & © 2026 UCF Hotel Venture III. © 2026 UCF Hotel Venture V. UNIVERSAL TM & © Universal Studios. ENDLESS SUMMER registered trademarks, Bruce Brown Films, LLC. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. Please see pages 46-48.
130 Booking Agreement