ALLIANCE SUMMER PROGRAMS 2020 BROCHURE SUMMER PROGRAMS 2020_3 | Seite 11

:
Professional terminologies
Guest experience and satisfaction principles
Managerial awareness
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In order to successfully complete the
Hospitality & Food Service program,
students are expected to have the
following knowledge and skills:
:
Front office
Housekeeping
Room service
Customer service and different type of service
Wine and beverage service
Menu planning
:
:
A professional experience in a hospitality / restaurant environment
: Teamwork, open-minded attitude, liability,
adaptability, pro-activeness, punctuality, personal hygiene, professional attitude and dress code.
: language (French / English)
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