ALDOT Statewide TSMO Strategic Plan ALDOT Statewide TSMO Strategic Plan 20190522 | Page 13

4.1 CAPABILITY MATURITY MODEL ASSESSMENT
The CMM Assessment promotes a process-driven approach to assessing and improving TSMO programs
and focuses on the role of agencies and other institutions to improve the business processes and
management of programs and projects. The CMM Assessment framework allows for a common
understanding and improvement of institutional issues that an agency faces on a continual and consistent
basis and promotes the adoption and success of TSMO programs. The CMM Assessment is a methodology
developed by FHWA to assist agencies in the self-evaluation of effectiveness in six key areas:
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Business Processes - formal scoping, planning,
programming, and budgeting
Collaboration - working relationships with public and
private sector agencies
Culture - technical understanding, leadership,
outreach, and program legal authority
Organization/Staffing – programmatic status,
organizational structure, and staff development,
recruitment, and retention
Systems Technology - use of systems engineering,
architecture standards, interoperability, and
standardization
Performance Measures - use of performance
measures including measure definition, data
acquisition, and utilization (benchmarking and dashboards)
Following self-evaluation these six key areas are classified under four capability levels to determine agency
strengths and weaknesses and specific actions are identified to increase capability levels across the key
areas. The four capability levels range from informal activities (Level 1) to formal institutional programs
(Level 4). FHWA depicts the four capability levels as shown in Figure 6.
Figure 6: FHWA’s Four Capability Levels
(FHWA, Capability Maturity Frameworks Overview, 2017)
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