CONTENTS
Director General Angela Gittens
Chair Yiannis Paraschis( Athens, Greece)
Vice Chair Fredrick J Piccolo( Sarasota, USA)
Immediate Past Chair Max Moore-Wilton( Sydney, Australia)
Treasurer Louis E Miller( Atlanta, USA)
ACI WORLD GOVERNING BOARD DIRECTORS
Africa( 3) Dalil Guendouz( Casablanca, Morocco) Pascal Komla( Lomé, Togo) Robinson Misitala( Livingstone, Zambia)
Asia-Pacific( 8) Tan Sri Bashir Ahmad( Kuala Lumpur, Malaysia) VP Agrawal( Delhi, India) Ghanem Al-Hajri( Sharjah, UAE) Dennis Chant( Gold Coast, Australia) Zhiyi Dong( Beijing, China) Seow Hiang Lee( Singapore) Kerrie Mather( Sydney, Australia) Kosaburo Morinaka( Tokyo, Japan)
Europe( 7) Declan Collier( London, UK) Michael Kerkloh( Munich, Germany) Yiannis Paraschis( Athens, Greece) Tonci Peovic( Zagreb, Croatia) Ad Rutten( Amsterdam, Holland) Stefan Schulte( Frankfurt, Germany) José-Manuel Vargas( Madrid, Spain)
Latin America & Caribbean( 3) Philippe Baril( Quito, Ecuador) Fernando Bosque( Guadalajara, Mexico) Héctor Navarrete Muñoz( Merida, Mexico)
North America( 7) Thella Bowens( San Diego, USA) David Edwards( Greenville, USA) Frank Miller( San Antonio, USA) Reg K Milley( Edmonton, Canada) Fredrick J Piccolo( Sarasota, USA) Mark Reis( Seattle, USA) Maureen Riley( Salt Lake City, USA)
Regional Advisers to the
World Governing Board( 7) Larry Cox( Memphis, USA) Stephen Gichuki( Nairobi, Kenya) Seow Hiang Lee( Singapore) Bongani Maseko( Johannesburg, South Africa) Barry Rempel( Winnipeg, Canada) Earl Richards( Jamaica) Miguel Southwell( Miami, USA)
Observer World Business Partner Board Chairperson Randy Pope( Burns & McDonnell)
40 American revolution
With Puerto Rico’ s main gateway successfully privatised and an increasing number of airports adopting new business models, are times finally changing in the US for airport ownership? Joe Bates investigates.
46 Smooth operator
LeighFisher’ s Annie Lindseth and Zoe Haseman and Albuquerque’ s Felix Vivian reflect on several projects that reduce Albuquerque International Sunport’ s costs by making it more energy efficient.
49 Everybody wins
Susan Gray takes a closer look at F & B innovation in Australia as airports bid to boost revenues and raise customer satisfaction levels.
52 The time is now
Joe Bates reports on Louis Armstrong New Orleans International Airport’ s plans to transform its image, facilities and operational capabilities with a new state-of-theart terminal.
56 Greek odyssey
Hans-Dieter Janecke talks us through the latest developments regarding the government’ s plans to privatise Greece’ s regional airports.
58 Investor spotlight
Samsung C & T Corporation’ s vice president, head of strategic development, Kwan Young Chung, talks to Airport World about Incheon International Airport and his company’ s aviation investment strategy.
62 More than just results
Dr Richard Plenty and Terri Morrissey reflect on key skills and competencies required by today’ s airport leaders.
66 Making the right connections
Using social media to communicate with today’ s new breed of connected traveller can enhance an airport’ s image, performance and boost revenues, write David McMullen and Shubhodeep Pal.
70 The people business
Recognising and rewarding good work and holding an annual Awards of Excellence programme is part and parcel of enhancing engagement and being an employer of choice, writes Christiane Beaulieu.
Correct as of May 17, 2013
AIRPORT WORLD / JUNE-JULY 2013
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