CONTENTS
Director General Angela Gittens
Chair Yiannis Paraschis ( Athens , Greece )
Vice Chair Fredrick J Piccolo ( Sarasota , USA )
Immediate Past Chair Max Moore-Wilton ( Sydney , Australia )
Treasurer Louis E Miller ( Atlanta , USA )
ACI WORLD GOVERNING BOARD DIRECTORS
Africa ( 3 ) Dalil Guendouz ( Casablanca , Morocco ) Pascal Komla ( Lomé , Togo ) Robinson Misitala ( Livingstone , Zambia )
Asia-Pacific ( 8 ) Tan Sri Bashir Ahmad ( Kuala Lumpur , Malaysia ) VP Agrawal ( Delhi , India ) Ghanem Al-Hajri ( Sharjah , UAE ) Dennis Chant ( Gold Coast , Australia ) Zhiyi Dong ( Beijing , China ) Seow Hiang Lee ( Singapore ) Kerrie Mather ( Sydney , Australia ) Kosaburo Morinaka ( Tokyo , Japan )
Europe ( 7 ) Declan Collier ( London , UK ) Michael Kerkloh ( Munich , Germany ) Yiannis Paraschis ( Athens , Greece ) Tonci Peovic ( Zagreb , Croatia ) Ad Rutten ( Amsterdam , Holland ) Stefan Schulte ( Frankfurt , Germany ) José-Manuel Vargas ( Madrid , Spain )
Latin America & Caribbean ( 3 ) Philippe Baril ( Quito , Ecuador ) Fernando Bosque ( Guadalajara , Mexico ) Héctor Navarrete Muñoz ( Merida , Mexico )
North America ( 7 ) Thella Bowens ( San Diego , USA ) David Edwards ( Greenville , USA ) Frank Miller ( San Antonio , USA ) Reg K Milley ( Edmonton , Canada ) Fredrick J Piccolo ( Sarasota , USA ) Mark Reis ( Seattle , USA ) Maureen Riley ( Salt Lake City , USA )
Regional Advisers to the
World Governing Board ( 7 ) Larry Cox ( Memphis , USA ) Stephen Gichuki ( Nairobi , Kenya ) Seow Hiang Lee ( Singapore ) Bongani Maseko ( Johannesburg , South Africa ) Barry Rempel ( Winnipeg , Canada ) Earl Richards ( Jamaica ) Miguel Southwell ( Miami , USA )
Observer World Business Partner Board Chairperson Randy Pope ( Burns & McDonnell )
40 American revolution
With Puerto Rico ’ s main gateway successfully privatised and an increasing number of airports adopting new business models , are times finally changing in the US for airport ownership ? Joe Bates investigates .
46 Smooth operator
LeighFisher ’ s Annie Lindseth and Zoe Haseman and Albuquerque ’ s Felix Vivian reflect on several projects that reduce Albuquerque International Sunport ’ s costs by making it more energy efficient .
49 Everybody wins
Susan Gray takes a closer look at F & B innovation in Australia as airports bid to boost revenues and raise customer satisfaction levels .
52 The time is now
Joe Bates reports on Louis Armstrong New Orleans International Airport ’ s plans to transform its image , facilities and operational capabilities with a new state-of-theart terminal .
56 Greek odyssey
Hans-Dieter Janecke talks us through the latest developments regarding the government ’ s plans to privatise Greece ’ s regional airports .
58 Investor spotlight
Samsung C & T Corporation ’ s vice president , head of strategic development , Kwan Young Chung , talks to Airport World about Incheon International Airport and his company ’ s aviation investment strategy .
62 More than just results
Dr Richard Plenty and Terri Morrissey reflect on key skills and competencies required by today ’ s airport leaders .
66 Making the right connections
Using social media to communicate with today ’ s new breed of connected traveller can enhance an airport ’ s image , performance and boost revenues , write David McMullen and Shubhodeep Pal .
70 The people business
Recognising and rewarding good work and holding an annual Awards of Excellence programme is part and parcel of enhancing engagement and being an employer of choice , writes Christiane Beaulieu .
Correct as of May 17 , 2013
AIRPORT WORLD / JUNE-JULY 2013
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