CONTENTS
Director General Angela Gittens
Chair Yiannis Paraschis ( Athens , Greece )
Vice Chair Fredrick J Piccolo ( Sarasota , USA )
Immediate Past Chair Max Moore-Wilton ( Sydney , Australia )
Treasurer Louis E Miller ( Atlanta , USA )
ACI WORLD GOVERNING BOARD DIRECTORS
Africa ( 3 ) Dalil Guendouz ( Casablanca , Morocco ) Pascal Komla ( Lomé , Togo ) Robinson Misitala ( Livingstone , Zambia )
Asia-Pacific ( 8 ) Tan Sri Bashir Ahmad ( Kuala Lumpur , Malaysia ) VP Agrawal ( Delhi , India ) Ghanem Al-Hajri ( Sharjah , UAE ) HH Prince Turki Faisal Al Saud ( Jeddah , Saudi Arabia ) Dennis Chant ( Gold Coast , Australia ) Zhiyi Dong ( Beijing , China ) CW Lee ( Incheon , South Korea ) Kosaburo Morinaka ( Tokyo , Japan )
Europe ( 7 ) Declan Collier ( Dublin , Ireland ) Michael Kerkloh ( Munich , Germany ) Yiannis Paraschis ( Athens , Greece ) Tonci Peovic ( Zagreb , Croatia ) Ad Rutten ( Amsterdam , Holland ) Stefan Schulte ( Frankfurt , Germany ) José-Manuel Vargas ( Madrid , Spain )
Latin America & Caribbean ( 3 ) Philippe Baril ( Quito , Ecuador ) Fernando Bosque ( Guadalajara , Mexico ) Héctor Navarrete Muñoz ( Merida , Mexico )
North America ( 7 ) Thella Bowens ( San Diego , USA ) David Edwards ( Greenville , USA ) Frank Miller ( San Antonio , USA ) Reg K Milley ( Edmonton , Canada ) Fredrick J Piccolo ( Sarasota , USA ) Mark Reis ( Seattle , USA ) Maureen Riley ( Salt Lake City , USA )
Regional Advisers to the
World Governing Board ( 7 ) Larry Cox ( Memphis , USA ) Stephen Gichuki ( Nairobi , Kenya ) Seow Hiang Lee ( Singapore ) Bongani Maseko ( Johannesburg , South Africa ) Barry Rempel ( Winnipeg , Canada ) Earl Richards ( Jamaica ) Miguel Southwell ( Miami , USA )
Observer World Business Partner Board Chairperson Randy Pope ( Burns & McDonnell )
Correct as of April 5 , 2013
42 A tale of two airports
Dr John Kasarda reports on the impressive recovery of Belo Horizonte ’ s Tancredo Neves Airport , and how it went from a traffic nadir to a thriving international gateway .
46 Light and sound show
Tina Milton discovers more about the increasingly sophisticated ambience- enhancing techniques being adopted by airports and the potential commercial and operational benefits .
50 Top of the class
Asia-Pacific airports win the top five global awards in ACI ’ s annual customer satisfaction survey , writes Joe Bates .
53 Concessions news
Airport World reviews some of the latest retail and F & B projects and developments across the globe .
54 Smart thinking
Airport World reviews SITA ’ s Flying Into The Future report on IT innovation in the air transport industry .
56 Being social
Marc Ellams , head of passenger communications at Heathrow , talks to Steven Thompson about the gateway ’ s approach to social media .
60 Where next for Asia ’ s low-cost airlines ?
Low-cost carriers have only scratched the surface of their potential within Asia , argues Gordon Bevan of ASM .
64 Thinking 3D
Nigel Rees discusses the merits of utilising Building Information Management ( BIM ) and 3D crowd simulation software to design new terminals and ensure airports make maximum use of existing facilities .
67 Project watch
Hong Kong International Airport .
69 Environment news 70 ACI ’ s World Business Partners 73 ACI traffic trends
74 The last word
Joe Bates gets up close and personal with sports psychologist and leadership expert , Dr Gregory Dale .
AIRPORT WORLD / APRIL-MAY 2013
7