CONTENTS
Director General Angela Gittens
Chair Yiannis Paraschis( Athens, Greece)
Vice Chair Fredrick J Piccolo( Sarasota, USA)
Immediate Past Chair Max Moore-Wilton( Sydney, Australia)
Treasurer Louis E Miller( Atlanta, USA)
ACI WORLD GOVERNING BOARD DIRECTORS
Africa( 3) Dalil Guendouz( Casablanca, Morocco) Pascal Komla( Lomé, Togo) Robinson Misitala( Livingstone, Zambia)
Asia-Pacific( 8) Tan Sri Bashir Ahmad( Kuala Lumpur, Malaysia) VP Agrawal( Delhi, India) Ghanem Al-Hajri( Sharjah, UAE) HH Prince Turki Faisal Al Saud( Jeddah, Saudi Arabia) Dennis Chant( Gold Coast, Australia) Zhiyi Dong( Beijing, China) CW Lee( Incheon, South Korea) Kosaburo Morinaka( Tokyo, Japan)
Europe( 7) Declan Collier( Dublin, Ireland) Michael Kerkloh( Munich, Germany) Yiannis Paraschis( Athens, Greece) Tonci Peovic( Zagreb, Croatia) Ad Rutten( Amsterdam, Holland) Stefan Schulte( Frankfurt, Germany) José-Manuel Vargas( Madrid, Spain)
Latin America & Caribbean( 3) Philippe Baril( Quito, Ecuador) Fernando Bosque( Guadalajara, Mexico) Héctor Navarrete Muñoz( Merida, Mexico)
North America( 7) Thella Bowens( San Diego, USA) David Edwards( Greenville, USA) Frank Miller( San Antonio, USA) Reg K Milley( Edmonton, Canada) Fredrick J Piccolo( Sarasota, USA) Mark Reis( Seattle, USA) Maureen Riley( Salt Lake City, USA)
Regional Advisers to the
World Governing Board( 7) Larry Cox( Memphis, USA) Stephen Gichuki( Nairobi, Kenya) Seow Hiang Lee( Singapore) Bongani Maseko( Johannesburg, South Africa) Barry Rempel( Winnipeg, Canada) Earl Richards( Jamaica) Miguel Southwell( Miami, USA)
Observer World Business Partner Board Chairperson Randy Pope( Burns & McDonnell)
Correct as of April 5, 2013
42 A tale of two airports
Dr John Kasarda reports on the impressive recovery of Belo Horizonte’ s Tancredo Neves Airport, and how it went from a traffic nadir to a thriving international gateway.
46 Light and sound show
Tina Milton discovers more about the increasingly sophisticated ambience- enhancing techniques being adopted by airports and the potential commercial and operational benefits.
50 Top of the class
Asia-Pacific airports win the top five global awards in ACI’ s annual customer satisfaction survey, writes Joe Bates.
53 Concessions news
Airport World reviews some of the latest retail and F & B projects and developments across the globe.
54 Smart thinking
Airport World reviews SITA’ s Flying Into The Future report on IT innovation in the air transport industry.
56 Being social
Marc Ellams, head of passenger communications at Heathrow, talks to Steven Thompson about the gateway’ s approach to social media.
60 Where next for Asia’ s low-cost airlines?
Low-cost carriers have only scratched the surface of their potential within Asia, argues Gordon Bevan of ASM.
64 Thinking 3D
Nigel Rees discusses the merits of utilising Building Information Management( BIM) and 3D crowd simulation software to design new terminals and ensure airports make maximum use of existing facilities.
67 Project watch
Hong Kong International Airport.
69 Environment news 70 ACI’ s World Business Partners 73 ACI traffic trends
74 The last word
Joe Bates gets up close and personal with sports psychologist and leadership expert, Dr Gregory Dale.
AIRPORT WORLD / APRIL-MAY 2013
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