BUILDING A CULTURE OF SUCCESS
INDUSTRY- LEADING
CEO MAT ISHBIA
CHATS WITH AIME
AIME Magazine spoke with UWM President & CEO Mat Ishbia about building a culture of
success at a mortgage company.
UWM has achieved a lot from a loan volume
standpoint, and it is known for having a culture
that is defi ned by excellence across the board.
What has gone into that, and what can mortgage
brokers do to build their own culture of success?
Your team at UWM is obviously big on promoting
partnerships with mortgage brokers, but
another partnership is important in wholesale:
brokers and real estate agents. Any tips on
how mortgage brokers can grow their business
through stronger partnerships?
You’ve got to have core company values or
philosophies that defi ne everything you do,
and use those to guide your business. From
an early stage, we made it our mission to put
people fi rst and run our business as the premier
“client service lender” in the country. Internally,
we created a culture that ran on two principles:
treat our team members great and always do
right by our clients. My suggestion to mortgage
brokers would be to operate their business on
those same principles. If you take great care
of your team, they’ll take great care of your
customers. Treat your internal and external
clients like gold, and don’t sacrifi ce either of
them for the sake of the other.
At the end o