Case study : Klinik
This primary care triage platform helps GP practices direct patients to the right point of care across the primary care ecosystem with a safe and intuitive patient flow management solution . It provides equitable access through user-friendly artificial intelligence ( AI ) triage and online consultations , in combination with a dedicated telephone module .
Klinik ’ s technology has been implemented across several Primary Care Networks ( PCN ) in the Yorkshire and Humber region . Implementation plans for Klinik were accelerated at the start of the coronavirus pandemic , with timescales at Haxby Group PCN in York reducing from 18 months to a few weeks .
The Haxby Group was the first PCN in the UK to adopt the system , with the Yorkshire & Humber AHSN supporting case studies on its implementation . Initial analysis of data from the Haxby group found :
• The Klinik system facilitates a total triage model , avoiding a first come first served approach with a system that is truly needs based .
• Health inequalities are not worsened due to lack of IT , because the assessment outcome is the same for patients who use the system , call , or walk into the surgery .
• Patients now have 24-hour access to their surgery .
• Within months of the system being introduced , 34 % of all queries came through online , compared with 3 % pre-COVID . It is likely that this figure has continued to rise .
Following successful implementation in other PCNs , our AHSN is now co-funding a health economic analysis of Klinik ’ s technology , utilising data from its use at the Priory Medical Group – another large PCN in York . This evaluation is being undertaken independently by York Health Economic Consortium , with the expectation that data will be available to share in Summer 2022 .
51 Transforming Lives Through Innovation