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our processes and standardizing the things that help us scale and support practices more effectively.”
That single platform sets the stage for automation and AI across the business. But the success of this transformation depends just as much on people as on systems.“ Change is hard. Changing a practice management system is tough. We’ ve chosen to invest a lot of time, money, and energy so we can support teams through that transition. We’ ll spend what’ s needed to help them because we believe that ultimately reduces friction and helps transformation happen faster.”
The partnership principle
Partnerships are core to how the company operates.“ The word partnership is really critical to us.” Smile Partners USA provides support across revenue cycle management
I tell my team, we’ re in a spot where we get to make the world better every single day
and procurement, as well as technology, finance, human resources, and facilities. Yet the organization believes clinical autonomy must remain with clinicians.
The conversations that shape partner relationships shape careers within the business. As expectations at work keep evolving, Dave believes companies should spend less time guessing what people want and more time asking them. On scheduling, he says,“ Over time, people want different hours, days, or have different motivations and interests. Assuming I know or the organization knows what somebody wants is a mistake. You must take time to understand what they want and what motivates them, then decide if you can make that happen.”
Listening has become a business discipline rather than a management exercise.“ There are so many pathways within the industry, particularly within DSOs, that allow people to grow, learn, and build long careers. If we take the time to understand where people want to go and what they want to achieve, we can create opportunities that support that journey.”
Every conversation about growth, talent, or operations is grounded in the belief that dentistry can change someone’ s life. For Dave, dentistry is about making a difference.“ I tell my team, we’ re in a spot where we get to make the world better every single day. We literally get to change the world. That’ s something I think about every morning when I get up. I’ m so blessed to be in this position. There’ s going
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