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remained there for the rest of their life. That’ s no longer something operators can take for granted. Today’ s families are more informed, more price-sensitive and have higher service expectations. If those expectations aren’ t met, they’ re willing to make a change. Our experience in China reinforced that length of stay isn’ t driven solely by the care we provide the resident. It’ s also influenced by the relationship we build with the family. That means greater communication, inclusion and engagement, making families feel that they’ re part of the community and part of their loved one’ s experience.”
The lessons learned influenced Meridian’ s approach to memory care. The company’ s Montessori Moments in Time program combines practices developed over years of operational experience, acquisitions, and international work, including programs that were later introduced in China.
Data meets care
While relationships remain central to Kacy’ s thinking, information plays an equally important role. Meridian relies on analytics to track labor, spending, occupancy, move-ins, move-outs, and operational performance across its portfolio. The goal is to turn information into action, not just collect it.
Supporting that strategy means working with technology partners who can evolve alongside your organization. Groove Technology Solutions has partnered with Meridian for more than 12 years, helping over 70 communities with television, WiFi, internet services, network engineering, access control, cabling, communications, and security systems.“ Our relationship with Groove has been built on trust, performance, affordability, and, most importantly, their ability to deliver when we need them. What truly sets Groove apart is their responsiveness. When an issue 60