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Our experience in China reinforced that length of stay isn’ t driven solely by the care we provide the resident. It’ s also influenced by the relationship we build with the family
care, but we quickly saw the tremendous focus Chinese culture places on respect for elders, family inclusion, and hospitality. It caused us to look more closely at our own mission:‘ Enriching the lives of our residents, families and employees through extraordinary experiences.’ We realized we needed to place even greater emphasis on the word‘ families.’”
Meridian’ s experience in China prompted the company to rethink aspects of the customer relationship. Family members often influence community selection, remain involved throughout a resident’ s stay, and help shape perceptions of care and service.“ There once was a time when someone moved into an assisted living community and, in many cases,
The resident journey doesn ' t end at move-in.
The Resident Lifecycle Platform
Learn more at alineops. com
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