__________________________________________________________________________________________________ Drive
Medical
Our customers want an effortless experience. They need the right product
possible a decade ago.“ We’ re exploring how technology can make our products smarter, more proactive, and deliver better outcomes for the people who use and support them.” Practical applications drive Derek’ s thinking.“ How can technology help spot changes in daily routines, so caregivers can step in earlier and prevent issues like falls?”
The value of connectivity is even clearer from an operational perspective.“ We’ re looking at how connected technology can offer greater visibility across fleets of products, spot maintenance needs before they arise, and ultimately improve reliability, efficiency, and patient outcomes.”
Internally, technology supports one of Derek’ s top strategic priorities: creating what he calls an effortless experience.“ From an operations standpoint, our customers want an effortless experience. They need the right product, in stock, with great quality, shipped from the right place.”
That goal is driving investment in systems, processes, and digital tools.“ Updating our SAP system and using artificial intelligence( AI) across the organization are key parts of our future. They let our teams focus on high-impact work while automation takes care of repetitive tasks.” Drive Medical has reorganized product management and marketing around customer channels and market segments, not just products.
Supporting growth while maintaining alignment across a global business presents its own challenge. Drive Medical has completed more than 30 acquisitions, bringing together different teams, systems, and cultures.
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