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Our vision is to lead in dentistry, and that means being thoughtful about innovation
with the Bell Leadership Institute for leadership development. The focus includes self‐awareness and communication.“ We’ ve continued to evolve how that model shows up by introducing it earlier, pairing it with practical people and business leadership training, and reinforcing it through ongoing development.”
Innovations that drive efficiency
Heartland Dental also supports doctors and their teams to access and learn how to use innovations that make daily work more efficient and allow more focus on the patient experience. This approach is grounded in a clear understanding of the pressures inside dental offices. In fact, support office leaders and teams are expected to spend time in dental offices to best understand the challenges they are navigating.
Business Assistants( BAs), in particular, manage scheduling, insurance, and patient interactions under constant interruptions. Pat acknowledges,“ The BA role is the toughest role in a dental office.” Recognizing that reality, Heartland Dental has had a dedicated support team in recent years focusing on optimizations to help improve
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