industry & policy
You said Holy Family Services has a large leisure and lifestyle
team, and that makes a big difference. How important is
that team in making a diversified business work?
They’re integral because they collaborate with the residents and
with the childcare centre. They put on programs that benefit the
whole organisation. They are very much interested in the personcentred care approach for residents in the aged care centre, and
in our retirement village, they bring our community together.
The children are, therefore, supported as part of our whole Holy
Family Services group, where family is part of our main mission.
We could not do without the leisure and lifestyle. They are just
absolutely integral.
Holy Family Services also offers education through a registered
training organisation. What challenges and opportunities does
that aspect of the business bring about?
RTOs are highly regulated. We started with a diploma of
ageing and pastoral care and a certificate in pastoral care and
chaplaincy. They were our core mission-based activities. But in
the area I work in, CEOs have said to me there is such a huge
need for well-trained Certificate III staff because the ones they
get often don’t have the expertise or haven’t been given the
ongoing time and work placement to develop the skills they
need to come to our workforce once they have completed
their program.
We decided we would add a Certificate III in individual support
aged care to our scope, just to support the industry. It’s a benefit
to us because it can help our people coming into our service as
staff members but it also will help the industry because there
will be better-trained staff looking after our aged residents.
That’s the main thing for us. The Certificate IV in leadership and
management, which we’ve also just added to our scope, is going
to support our registered nurses and team leaders, the senior staff
on the floor, because they’ve often had no training in leadership
and management. They may be clinically competent, but they may
struggle with some of the day-to-day things they have to do as
part of their role in leading a team of people.
What are some of Holy Family’s priorities moving forward, as far
as services?
Essentially, the mission of the sisters of the Holy Family of Nazareth
is to look after family, aged care, education services, and children’s
services. Moving forward, we’re going to be looking at expanding
and developing those areas, but also just making sure we are
maintaining the services we provide to the people we’ve got in our
organisation. We need to be clear about our offering when people
come into our centre – whether it’s our residential aged care or
our retirement village. [People need to know what their baseline
daily fees cover] and what additional services they can purchase.
These are the key things we’re examining. ■
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