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Dementia friendly bank
SA bank trains employees to help customers with
dementia carry out their everyday transactions.
A
South Australian bank has been working to support
people with dementia to remain financially independent
for as long as possible.
BankSA teamed up with Dementia Australia to make banking safer,
easier and more accessible for people with dementia and to become
the first bank in the state to be recognised as dementia friendly.
Nick Reade, chief executive of BankSA, said it is increasingly
important that customers with dementia are able to continue to
manage their finances for as long as possible.
“BankSA branch teams have been trained to identify the signs
of dementia and create a more comfortable experience and help
reduce any stress or anxiety a customer may feel when doing their
everyday banking.
“Additionally, should a customer or their carer let us know,
we can identify, record and maintain the files of a customer
with dementia to ensure a greater level of support.”
Branch manager Denise Brown said her division has already
worked with several regular customers living with dementia to
improve their banking experience.
“For example, we have a customer who started coming into
th