• PLANT AND EQUIPMENT
What about other components? To eliminate concerns about lifting components that fall outside of the Konecranes Service Agreement, the Konecranes technician conducts a post-service review with the customer to highlight the findings from the service visit. They will also discuss and identify the components that need attention that are not covered by the Service Agreement and explain risk and opportunity factors. failure or breakage on site can have extreme consequences for the customer, including both productivity and personnel safety. It makes sense to have the right guardrails in place, and we at Konecranes believe our Service Agreement delivers that needed reassurance. Our goal is to ensure that our customers’ lifting equipment meets their production commitments safely and reliably,” concluded Naude. •
The Service Request page on The Konecranes Portal will list individual components that have an Undetermined Condition and are not in the scope of your agreement. An Undetermined Condition indicates that the component condition could not be directly verified through visual inspection without further disassembly and / or the use of other inspection methods. These advanced services are generally excluded from the scope of typical Service Agreements.
Naude commented,“ For example, when a crane is not operating at full performance, the technician will suggest a CraneQ and / or RailQ analysis, which will provide the data needed for corrective action. The analysis process will be undertaken at a time convenient to the client’ s production schedule to contain unnecessary downtime.
“ Lifting equipment and its associated components can only deliver an optimised and safe performance if they receive the correct and regular servicing they require. The outcome of a serious mechanical
Source: supplied by Konecranes
The agreement is designed to deliver all historical and current operational data, as well as flag up refurbishment, upgrades or new equipment data to both the customer and Konecranes technicians in real time via The Konecranes Portal.
34 • African Mining • March 2026 www. africanmining. co. za