How to order ?
Orders are immediately entered into our system and will block the requested equipment for the specified period ; The order voucher will be e-mailed to the client for a final check of the equipment and dates ; You must confirm the order with name and signature for approval , mentioning the P . O . number or reference and return it by e-mail .
* Orders sent from free e-mail accounts will not be accepted .
How to change an order ?
Only in writing or e-mail and subject to express acceptance by AED . AED is entitled to charge cancellation charges as specified below .
How to cancel an order ?
We only accept an order cancellation in writing or e-mail ; You must mention the word “ CANCELLATION ” on the order form and e-mail it to the Rental Service ;
• After 7 days of the order confirmation 10 % of the total rental price is charged .
• Within 15 to 8 days before the pick-up date 25 % of the total rental price is charged .
• Within 7 days before the pick-up date 50 % of the total rental price is charged .
• Within 1 day before the pick-up date 100 % of the total rental price is charged .
Pick up and return date / time
Equipment Pick up : Not earlier than 14h00 ( on the date specified on the order ). Equipment Return : Not later than 12h00 ( on the date specified on the order ).
If you return rented equipment too late , the next customer may have to wait for his order . This can cause unnecessary complications for all parties involved . Please do return equipment on time . If you return equipment later than specified , you will be charged for the additional rental and shipping costs incurred in getting the equipment to the next customer on time .
For “ simultaneous return and pick up ”
If you want to return equipment and pick up a new order at the same time , please specify so on your relative Order .
Payment
If payment terms are “ payment on delivery ”, you will have to pay before picking up your order . We only accept cash payment up to € 3.000 , -. AED may also accept proof of payment issued by your bank , confirming that the actual payment has been executed . We only accept Credit Cards in Belgium .
• If you have overdue invoices from any AED company , AED is entitled to refuse any pick up of additional equipment as long as such invoices have not been settled in full .