Happy Staff Equals
Happy Residents
P
resbyterian Senior Care of
Western New York, and all
three of our Senior Living
communities, know that our staff
is the most important factor in the
residents we serve living a fulfilled,
happy and fun life. As many
organizations in aging services
know, it is not always easy to
recruit and retain talent in the
industry. We are lucky to have
many long tenured employees
with us, and they are our direct line to
understanding how to recruit and retain
talent. There are a few key factors we’ve
identified, but the most important to retention
is that staff need to connect to the mission of
their work. In this industry, you are impacting
lives every day, and not just the lives of your
residents. Your impact ripples to their circles
of friends and family. What we do is important
work and when great staff is connected to that
mission, they stay.
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The question becomes, how do
you connect your staff to the
mission of your work? We find
it happens through storytelling.
Sharing the stories of the lives we
impact is an integral component
to connecting our staff to the
mission. Staff does it every day,
through of their roles. Connect
to the people, to their meaning,
and hope to honor them by
doing what we do best, caring.
It is not always easy to explain this in the
hiring process, to translate what the work
experience will be for new hires. We often find
that a missed opportunity to connect a new
team member to this meaning beco