Advertising Standards Bureau - Review of Operations 2013 | Page 85
Advertising Standards Board
complaints process
Complaint received in writing
Complaint assessed as not in ASB charter
Complainant informed and referred to
appropriate body
Complaint assessed by complaints
manager and ASB exec
Complaint assessed as already considered
Complainant informed and provided with case
report. Copy of complaint sent to advertiser
Complaint assessed as NEW CASE
Complaint assessed as consistently dismissed
Complainant informed
complaint raised as a case
NT
COMPLAI
CLOSED
and offered opportunity to respond
Advertiser response received
Advertiser response not received
Response included in case
notes provided to board
Response requested again
Nil response noted in case
notes provided to board
D
BOAR ERS
ID
CONSPLAINT
OM
C
ASB publishes case report
option for an independent review
Complainant requests
independent review
Advertiser requests
independent review
Independent review
conducted
If upheld advertiser
Advertiser ignores
Board decision
Referred to appropriate
agency
Independent review
recommendation made to Board
CASE
CLOSED
Review of Operations 2013
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