Active Management Digital Library The Books That Shaped our Leaders - DIGITAL VERSIO - Page 15

Show # 038 – What We Can Learn From Other Industries About Great Customer Experiences with Justin Tamsett

The Very Little but Very Powerful Book on Closing Jeffrey Gitomer

A leading authority on sales and customer service reveals how to close the deal on your terms .
This powerful book shows you new perspectives on closing that builds relationships , creates partnerships , and allows you to win your price on your terms . The Very Little But Very Powerful Book on Closing is a great tool to help you ask effective closing questions , create urgency , and find your winning formula . With this book as your guide , you ’ ll master closing
the sale in just five steps . Packed with insights grounded in real world experience from the bestselling author of The Sales Bible and The Little Book of Leadership Contains essential advice from the leading authority in sales and customer service Teaches you how to ask the right questions to close the sale
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Scaling Up Verne Harnish

It ’ s been over a decade since Verne Harnish ’ s best-selling book Mastering the Rockefeller Habits was first released . Scaling Up : How a Few Companies Make It ... and Why the Rest Don ’ t is the first major revision of this business classic . In Scaling Up , Harnish and his team share practical tools and techniques for building an industry-dominating business . These approaches have been honed from over three decades of advising tens of thousands of CEOs and executives and helping them navigate the increasing complexities ( and weight ) that come with scaling up a venture . This book is written so everyone -- from
frontline employees to senior executives -- can get aligned in contributing to the growth of a firm . There ’ s no reason to do it alone , yet many top leaders feel like they are the ones dragging the rest of the organization up the S-curve of growth . The goal of this book is to help you turn what feels like an anchor into wind at your back -- creating a company where the team is engaged ; the customers are doing your marketing ; and everyone is making money . To accomplish this , Scaling Up focuses on the four major decision areas every company must get right : People , Strategy , Execution , and Cash . The book includes a series of new one-page tools including the updated One-Page Strategic Plan and the Rockefeller Habits ChecklistTM , which more than 40,000 firms around the globe have used to scale their companies successfully -- many to $ 1 billion and beyond . Running a business is ultimately about freedom . Scaling Up shows business leaders how to get their organizations moving in sync to create something significant and enjoy the ride .
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