Active Management Digital Library The Books That Shaped our Leaders - DIGITAL VERSIO - Page 13
Immunity to Change, Robert Kegan and Lisa
A recent study showed that when doctors tell heart patients they will die if they don’t
change their habits, only one in seven will be able to follow through successfully.
Desire and motivation aren’t enough: even when it’s literally a matter of life or death,
the ability to change remains maddeningly elusive.
Given that the status quo is so potent, how can we change ourselves and our
In Immunity to Change, authors Robert Kegan and Lisa Lahey show how our
individual beliefs--along with the collective mind-sets in our organizations--combine
to create a natural but powerful immunity to change. By revealing how this mechanism holds us back, Kegan and
Lahey give us the keys to unlock our potential and finally move forward. And by pinpointing and uprooting our
own immunities to change, we can bring our organizations forward with us.
This persuasive and practical book, filled with hands-on diagnostics and compelling case studies, delivers the
tools you need to overcome the forces of inertia and transform your life and your work.
The Good Jobs Strategy Zeynep Ton
How the Smartest Companies Invest in Employees to Lower Costs and
Almost one in four American working adults has a job that pays less than a living
wage. Conventional wisdom says that’s how the world has to work. Bad jobs with
low wages, minimal benefits, little training, and chaotic schedules are the only way
companies can keep costs down and prices low. If companies were to offer better jobs,
customers would have to pay more or companies would have to make less.
But in The Good Jobs Strategy, Zeynep Ton, a professor at the MIT Sloan School of
Management, makes the compelling case that even in low-cost settings, leaving employees behind—with bad
jobs—is a choice, not a necessity. Drawing on more than a decade of research, Ton shows how operational
excellence enables companies to offer the lowest prices to customers while ensuring good jobs for their
employees and superior results for their investors.
Ton describes the elements of the good jobs strategy in a variety of successful companies around the world,
including Southwest Airlines, UPS, Toyota, Zappos, and In-N-Out Burger. She focuses on four model retailers—
Costco, Mercadona, Trader Joe’s, and QuikTrip—to demonstrate the good jobs strategy at work and reveals four
choices that have transformed these companies’ high investment in workers into lower costs, higher profits, and
greater customer satisfaction.