THURSDAY SESSIONS 17-19
17T 2:30 p.m. – 3:30 p.m. (1.0 C2 Credit Hour)
The Role of Leadership in Robust Process Improvement
Anne Marie Benedicto, MPP, MPH – Vice
President, Joint Commission Center for
Transforming Healthcare
Learning Objectives:
Klaus Nether, D. H. Sc., CSSMBB – Director,
Solutions Development, Joint Commission Center
for Transforming Healthcare
Describe the importance of leadership in
building a sustainable and effective Robust
Process Improvement® program.
Discuss the role and expectations of
leadership in a Robust Process Improvement®
program.
Explain how leadership makes or breaks a
process improvement initiative.
18T 2:30 p.m. – 3:30 p.m. (1.0 C2 Credit Hour)
Diversity in Healthcare Management: Value Added
Richelle Webb-Dixon, FACHE – President-Elect,
National Association of Health Services Executives
Learning Objectives:
Jake Reyna-Casanova , MPH – Strategic
Partnerships Manager, Spring Branch Community
Health Center
Defining Diversity in an Organization
Understanding the Importance of Authenticity
Linking Diversity and Quality of Care
Diana Tran-Yu, PharmD, MHA, MBA, FACHE –
Navy Lt. Commander, Medical Service Corp, Navy
City Outreach Officer Southwest Region
19T 3:30 p.m. – 5:00 p.m. (1.5 F2F C1 Credit Hours)
Mindful Leadership: Leading with Heart and Mind for Healthcare Leaders
MODERATOR:
Carl Josehart – Senior Vice President, CEO, TIRR
Memorial Hermann & Post-Acute Care
PANELISTS:
Dr. Carl Middleton, D. Min. – Interim Senior Vice
President Mission, CHI Texas Division
Learning Objectives:
Understand why mindfulness is an important
topic today
How leaders can develop mindful skills
Methods for implementing mindful practices to
enhance employee, physician and patient
engagement
Ashley McClellan, FACHE – President/CEO,
Woman’s Hospital of Texas
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