PROFESSIONAL PROGRAM
Tuesday, June 11, 2019
TUE17
Research and Stakeholder Relations: The Unsung
Heroes of A High-Quality Communications Program
8:30–11:45 a.m.
Room: 501
Track: Stakeholder Engagement and Communications
Moderator: Marci Davis
While often overlooked, research and stakeholder relations are
the workhorses necessary to run an effective communications
program. Attendees will learn about the kinds of research
available and how to access it. They will also hear from utilities
who have successfully used stakeholder relations programs to
further their communications goals.
8:30
States vs. Assumptions: Research’s Role from Qualitative
to Quantitative
Patricia Tennyson, Katz & Associates
9:00
Retool Your Communications Program Utilizing Public
Opinion Research
Marlys Mock, Tualatin Valley Water District, Andrea Watson,
Libby Barg
9:30
Creating Customer Advocates: Spurring Fan Loyalty in
San Antonio
William Lloyd, HDR, Robert Pina, Kelly Spitzley
10:15
Can We Talk? How to Get Stakeholders to Share Your Story
Kelley Dearing Smith, Louisville Water Company
10:45
11:15
TUE18
TUE20
Colorado’s Water Plan: Collaborative, Statewide Water
Forecasting and Planning in Uncertain Times
8:30–10:00 a.m.
Room: Mile High Ballroom 4A
Track: Water Resources & Conservation Management
Moderator: Matt Lindburg
Colorado recently completed an update of statewide water
demand and supply projections and forecasted gaps that will
inform future planning efforts. This Special Topic session will
describe Colorado’s planning processes, methodologies for
updating data used for water planning and the results of analyses,
tools for planning, and how local and statewide planning
processes work together.
8:30
Introduction and Overview of Technical Data Updates
Greg Johnson
8:45
Incorporation and Use of Scenario Planning
Klint Reedy, Jacobs
9:00
Estimation of Future Municipal, Industrial, and
Agricultural Demands
Beorn Courtney, Element Water Consulting
9:15
Forecasting Future Water Supply Gaps
Kara Sobieski, Wilson Water Group
9:30
New Tools for Water Planning in Colorado
Becky Dunavant
The Journey of Water—Creating an Emotional Connection to
the Water System
Mike King, Denver Water, Kim Unger, Jessica Mahaffey 9:45
Bringing it All Together Under Colorado’s Water Plan
Russ Sands
Creating a Network of Water Nerds for Community
Engagement and Workforce Development
Teresa Penunuri, San Diego County Water Authority,
Ashley Jenkins, Craig Balben TUE22
Implementation of Cybersecurity Best Practices
8:30–10:00 a.m.
Room: Mile High Ballroom 3B
Track: Utility Risk and Resilience
Moderator: Christian Manalo
Cybersecurity is the top threat facing business and critical
infrastructure in the United States, according to reports
and testimony from the Director of National Intelligence,
the Federal Bureau of Investigation and the Department of
Homeland Security. All water systems should act to examine
cybersecurity vulnerabilities and develop a cybersecurity risk
management program.
8:30
Cybersecurity—Best Practices for, Preparing for and
Responding to, an Attack
Paul Tiao, Hunton Andrews Kurth LLP
9:00
Do You Have an Actionable Cybersecurity Plan? Start by
Assessing Your Risk
Bob Reilly, EMA, Inc., Jeff Coulson
9:30
Addressing Cybersecurity Risks Associated with Water
Treatment Systems and the Supply Chain
Gonda Lamberink, UL LLC, Ken Modeste
66 ACE19 CONFERENCE | EVENTS.AWWA.ORG
The Future of Sustainable Urban Water Use
8:30–10:00 a.m.
Room: Mile High Ballroom 4B
Track: Water Resources & Conservation Management
Moderator: Paula Kehoe
Urban water use has remained relatively unchanged for the past
100 years. Water, wastewater, and stormwater utilities perform
their functions with minimal integration and coordination. Yet
the future will demand something more and a handful of utilities,
designers and developers are working to integrate building
and neighborhood design to incorporate One Water principles,
evaluating all available water options for a given site and working
to use and reuse as much as possible for the benefit of humans
and the environment. What are they doing different and what
does the future hold in a world where water resources could be
stretched farther than we can possibly imagine?
8:30
Session Introduction and Overview of San Francisco’s Onsite
Water Recycling Program
Paula Kehoe, San Francisco Public Utilities Commission
8:45
Perspective of a Developer: The Business Case for Water-Use
Innovation in Urban Buildings
Thomas Puttman, Puttman Infrastructure, Inc
9:00
Perspective of an Urban Water Designer: Opportunities
and Challenges
Kyle Pickett, Urban Fabrick