PROFESSIONAL PROGRAM
Wednesday, June 12, 2019
WED35
Friend or Foe: How Digital Media Can Be Used for or
Against You in a Crisis
1:30–4:30 p.m.
Room: Mile High Ballroom 3B
Track: Stakeholder Engagement and Communications
Moderator: Mary Gugliuzza
In today's media environment, social media and crisis
communications are intrinsically linked and communication
pros need to understand both. During this session attendees will
learn about various tools available and how they can be used to
combat disinformation during a crisis situation.
3:00
How Nutrients in Denver Sources Impact Reservoir
Water Quality
Cassidi Rosenkrance, Denver Water, Grant Weinkam,
Selene Hernandez Ruiz
3:30
Cyanotoxin Evaluation & Treatment in the New York State
Finger Lakes Region
Erica Goldin, GHD, Kevin Castro, Stephen Waldvogel,
Teresa Misiti, Nicholas Hyde
WED37
Innovative Concept and Approaches to Addressing
Uncertainty in Long-Range Planning
1:30–2:00 p.m.
Room: Mile High Ballroom 4A
Track: Water Resources & Conservation Management
Moderator: Erin Mackey
1:30
Evolving Customer Engagement Practices in the Digital Age
Kierra Thomas, Utiliworks Consulting, LLC., Nicole Griffin 2:00
Crisis Communications in the Instant Information Age: How
to Succeed in Social Media Storms
Mike McGill, WaterPIO This session presents innovations and real-world experiences in
addressing uncertainty in long-range planning.
2:30
Social Media Monitoring for Water Quality Surveillance and
Response Systems
Nelson Mix, USEPA, Water Security Division,
Aaron George, Adam Haas 1:30
Adaptive Long-Range Planning and the Application of
Triggering Events
Sarah Dominick, Hazen and Sawyer, Greg Gates, Greg Fisher,
Kerry Meyer
3:00
Boiled! Handling the Heat of a Major Disruption in Service
John Lisle, DC Water 3:30
Fake News: Preparing your Organization to Debunk
Social Media Follies
Jose Salas, Denver Water, Travis Thompson 2:00
Probability Management: SIPs and SLURPs of Water
(WRF #4742)
Thomas Chesnutt, A & N Technical Services, Inc.,
Michael Hollis, David Mitchell
2:30
Addressing Uncertainty in Managing Water Systems Through
Scenario Planning: 10 Years of Lessons Learned
Dan Rodrigo, CDM Smith, Susan Morea
3:00
Smart Master Planning for the 21st Century
Brian Skeens, Jacobs
3:30
Leveraging Industry Experience to Anticipate the Trade-Offs
of Alternative Water Supplies
Erin Mackey, Brown and Caldwell, Wendy Broley,
Lynn Williams-Stephens, Joanie Stultz, Jocelyn Lu
4:00
Evaluating Future Water Supply Sustainability Using a New
Integrated Systems Tool
Bill Fernandez, CDM Smith, Dan Rodrigo
Alternate "More with Less": How to Use Today’s Media Landscape to
WED36
Improve Customer Relationships
Mike McGill, WaterPIO
Resiliency Required—From Wildfires to Earthquakes,
Water Systems Must Be Prepared
1:30–2:00 p.m.
Room: Mile High Ballroom 2A
Track: Utility Risk and Resilience
Moderator: John Kitchen
Water systems are an integral component of a functional society.
This track will explore several events that can severely impact
those systems. It will also discuss findings and restorative
actions or options to withstand or restore service.
1:30
The Impact Wildfires and Subsequent Storm Events
Have on the Formation of Disinfection Byproducts at
Treatment Plant Effluents
Randy Musick, Denver Water, Craig McGonagill, James Berrier,
Selene Hernandez Ruiz
2:00
Optimizing Coagulation Treatment to Adapt to Variable Water
Quality Following Wildfire
Liz Kittisack, Washington State University, Amanda Hohner
2:30
Challenge Testing an Array of Online Water Quality
Monitoring Instruments to Detect Emergencies in
Surface Water
Kyle Thompson, Southern Nevada Water Authority,
Natalie Piñon, Brian Huang, Eric Dickenson
98 ACE19 CONFERENCE | EVENTS.AWWA.ORG
WED38
Water-Saving Acronymbles—AMI AND NRW
1:30–4:30 p.m.
Room: Mile High Ballroom 4B
Track: Water Resources & Conservation Management
Moderator: Veronica Blette
This session will provide examples of how states and utilities are
advancing water loss programs to reduce non-revenue water. It
will also include information on how AMI is supporting detection
of water loss within distribution systems.
1:30
Piloting New Paths Toward Water Loss Control: A
Comparison Between Water Loss Pilot
Programs in Arizona and Utah
Drew Blackwell, Cavanaugh & Associates, P.A.