accord_fs_2020_JD_FINAL | Page 7

Financial Statements 2020 | 5

Our Mission

To be strong and diverse and to make the most of our strengths to deliver positive outcomes , improving life chances for our customers and the wider communities which we serve .

Our Values

We are a values driven organisation with a strong social purpose . Our values inform our activities , decisions and policies .
Commitment
We put our customers and our people at the heart of everything we do
Communities
We help create communities where people want to live
Innovation
We are optimistic , passionate and forward-thinking and we deliver better value every day