accord_fs_2020_JD_FINAL | Page 14

12 | Accord Housing Association
Summary By Activity
Turnover
2020 £ 000s
2019 £ 000s
Operating surplus
2020 £ 000s
2019 £ 000s
General needs
48,267
46,320
22,430
22,718
Supported and housing for older people
15,351
15,541
3,805
4,685
Residential care homes
12,129
11,292
106
162
Shared ownership
2,366
2,363
356
395
Total social housing lettings
78,113
75,516
26,697
27,960
First tranche shared ownership sales
175
148
24
38
Other social housing activities
2,460
2,495
4,932
174
Total social housing activities
80,748
78,159
31,653
28,172
Non-social housing activities
44,210
41,487
1,324
796
Amortisation of non-tangible assets
( 1,666 )
( 1,665 )
Total
124,958
119,646
31,311
27,303
Of the £ 125.0m of income generated last year , 65 % (£ 80.7m ) was from social housing activities and 35 % (£ 44.2m ) was from non-social housing activities and although turnover has increased by £ 5.3m since last year the proportion of social to non-social activities is the same .
Circa 97 % of our social housing income comes from lettings which generate healthy margins , with surpluses reinvested back into our services and properties . Other social housing activity is predominantly the provision of housing related support to ensure that our customers can live independently and sustain their tenancy as well as property sales through statutory Right to Buy and Right to Acquire . The operating surplus in 2020 was substantially higher than in 2019 due to the Voluntary Right to Buy scheme noted above .
Non-social housing activities include the provision of nursing care , domiciliary and outreach services , children ’ s nurseries and our LoCaL Homes factory . Activity within the factory increased during the year and continues to make a positive financial contribution , as well as delivering environmental benefits and local employment .