8 | Accord Housing Association
Corporate Objectives
Accord ’ s objectives and strategy are set out in the five year strategic business plan . The plan is reviewed annually and approved by the Board . The Board is responsible for the overall management of the association , including the monitoring and performance of all its functions , the determination of strategic direction and policies , implementing and overseeing controls , governance and risk management frameworks and determination of resources to meet the association ’ s financial and other obligations .
The following diagram sets out our business planning process .
FACTORS WHICH INFLUENCE THE BUSINESS PLANNING PROCESS
Mission , purpose and values
External and operating risk , environment and political priorities
Regulations , standards , codes of practice and legislation
Analysis and insight which shape our strategic objectives
Past operational performance data and sectoral trend information |
Priorities , challenges and opportunities emerging from Board and Executive away days |
Customer and community priorities and external factors which may impact our customers |
Investing in developing new and existing homes and services |
Our Business Plan
Meeting need
Great housing and services
Good to great
Measuring and understanding success in delivery of our objectives
Operational and financial performance information and comparative benchmarking data |
Customer satisfaction |
Employee engagement |
Demonstrating proven outcomes |