accord_ar_2020_FINAL - Page 4

2 | Accord Housing Association

Title Introduction

Elisabeth Buggins CBE DL
Accord Chair
Dr . Chris Handy OBE
Accord Chief Executive
We started the year with a Together with Tenants event , when more than 100 Midlands housing tenants gathered for a major consultation on landlord-tenant relationships . We ended the 2019-2020 business year ( end of March 2020 ) in lockdown , due to Covid-19 where meeting with other people outside of our own household was only possible via video calls and messaging . Despite this incredibly challenging time our teams have worked hard to support all of our customers , and help ensure that they have remained as safe and secure as possible .