Access All Areas September 2018 | Page 41

SEPTEMBER | SECTOR FOCUS VIP TIPS Betty Wood of Event Academy says VIP guests require VI security concerns. “Discuss what type of security measures need to be in place to ensure the crowd is controlled properly e.g. barriers for crowd traffic management. Emergency plans showing fire exits and access routes should be circulated, and a secondary exit should be provided for the exclusive use of your VIP guests so they may enter and exit away from the paparazzi (and where appropriate, non-VIP guests) “Communicate with your VIP’s manager and find out what they provisions they want in order to feel safe and appreciated. Provide them with a private room (with no street- facing windows) that they may use before, after and during the event should they wish. Again, ensure there’s security (and a member of your events team) maintaining your guests’ privacy. Similarly, make all of your staff (stewards, caterers and organisers) aware of your VIPs. Your staff should be easily discernible in a crowd – whether they realise it or not, it automatically puts your guests at ease seeing a security presence in the venue. “Celebrity security is more elaborate: developing a trusting relationship with your client is difficult, and can only be done through transparency. Address any concerns they have prior to your event – be on hand to ensure that they feel comfortable during, and maintain a steady stream of dialogue between.” THREE TRAGIC EVENTS THAT CHANGED EVENT SECURITY 1. The Manchester Bombings, Manchester Arena. Ariana Grande’s concert on 22 May 2017 saw 22 people killed and 116 injured 2. Boston Marathon Bombings, 15 April 2015. Three people were killed, and 264 injured after a bomb was detonated at the event’s finishing line 3. On June 12 2016, Omar Mateen, a 29-year-old security guard, killed 49 people and wounded 53 others in a terrorist attack inside Pulse, a gay nightclub in Orlando, Florida, United States 41