Access All Areas April 2019 - Page 36

APRIL | SECTOR FOCUS ABI PHILP, BUSINESS DEVELOPMENT MANAGER, LOOS FOR DOS Change As an industry there has been few drastic changes over the past year. We have found there to be a growing trend of the increased expectation of the consumer. People are generally more mindful of what they are spending their disposable income on, this in turn has raised the standards of what they expect. We as a company have to constantly ensure that we are not just meeting but bettering these expectations. As a rule the events we supply to simply want to ensure that they provide all consumers with a quality product at a competitive price. Everyone is rightly more conscious of their environmental impact and this will be a definite theme of change in 2019. Organiser demands We find that organisers simply are looking to ensure that they are getting the correct equipment, at the correct price at the right time. Over the past few seasons we have looked to ensure that we offer accurate deliver times to all customers. This is in conjunction with Big Change which we have been using as our logistics system for three years now. We are in the middle of a technological revolution and the demand to have information to finger tips is greater than ever. We have overcome this by offering live time tracking of drivers, on the day automated delivery texts to clients, the option to convert a 36 TOILETS Toilets are among the industry’s favourite topics, so we talked to some sector experts about what’s around the bend quote to an order online and the pay now on contract facility. All of these ensure that we are offering all our clients the ability to order lovely loos and showers from their phone on the go. Cost For us we want offer our clients the most competitive cost that we are able to. For us we have a complex pricing structure taking into account both the location, event requirements and date of the event. This pricing model has allowed us to meet clients budgets as well as grow as a company year on year. We are not looking to be the biggest loo company, we want to be the best at what we do. In 2018 we were fortunate to work with a number of new clients, as well as the old faithful. Brexit As it stands we are unsure of the affect that Brexit will have on us. We have spoken to key suppliers to ensure that the