HOW EMOTIONALLY INTELLIGENT LEADERS IMPROVE CONFLICT RESOLUTION
INTERVIEW WITH DR . JOANN FARRELL QUINN
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WE ’ RE BEING JUDGED BY A NEW YARDSTICK : NOT JUST BY HOW SMART WE ARE , OR BY OUR TRAINING AND EXPERTISE , BUT ALSO BY HOW WELL WE HANDLE OURSELVES
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AND EACH OTHER . – DANIEL GOLEMAN
In this interview , Joanne Farrell Quinn , PhD , offers important insights for honing the skill of conflict resolution , a critical competency of Emotional Intelligence .
Dr . Quinn is on the faculty
at the University of South Florida , Muma College of Business Administration . She also serves as the Director of SELECT Competency Assessment with the Morsani College of Medicine . She is the co-author of The Importance of Emotional
Intelligence in Healthcare and Cultivating Leadership in Medicine .
I asked Dr . Quinn about what it takes for leaders to engage in conflict resolution .
WHY IS CONFLICT RESOLUTION CHALLENGING FOR LEADERS ?
Dr . Quinn : Conflict , obviously , is a huge issue with people in general and , of course , in organizations , because the majority of people are ( or have been taught to be ) conflict avoidant .
4 • ACCELERATE THRU CONFLICT