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. Question 13 . In a data flow diagram of the customer payment process, "Customer payment" will appear above or in . Question 14 . In general, a data destination will be shown by . Question 15 . In preparing a DFD, when data are transformed through a process, the symbol used should be . Question 16 . When the human resources manager wants to gather data about vacation and personal day usage by employees and by departments, the manager would use which language? . Question 17 . The potential inconsistency that could occur when there are multiple occurrences of a specific data item in a database is called the . Question 18 . The schema that provides an organization-wide view of the entire database is known as the . Question 19 .