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Product Description
E9-36 ( book / static ) p . 353
Health Net provides health care to more than 6.7 million members . As a managed health-care organization , the company strives to provide high-quality health care at a reasonable cost . Many stakeholders have an interest in Health Net ' s operations , including doctors and other medical personnel , patients , insurance companies , government regulators , and the general public .
E9-35 ( book / static ) p . 356
Listed next are common performance measures appearing on balanced scorecards .
Return on sales
Retention of target customers