ACC 500 Module 10 Homework Chapters 9 and 10 SNHU

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E9-36( book / static) p. 353
Health Net provides health care to more than 6.7 million members. As a managed health-care organization, the company strives to provide high-quality health care at a reasonable cost. Many stakeholders have an interest in Health Net ' s operations, including doctors and other medical personnel, patients, insurance companies, government regulators, and the general public.
E9-35( book / static) p. 356
Listed next are common performance measures appearing on balanced scorecards.
Return on sales
Retention of target customers