INTERVIEW many jurisdictions . To put it into perspective , HSBC has more than 40 million customers . Execution of the plan was not easy ; it required resilience , tone and commitment from the top of the house and taking it one step at a time . In addition , having the patience to see it through to the end and then having the drive to sustain it . You are always one moment away from an accident that could damage your reputation again . A good reputation is hard to get but easy to lose . It requires you to constantly strive to be the best , to learn and to be humble .
AT : Could you recommend a first step to take for an anti-financial crime ( AFC ) professional who may be tasked with a similar situation in restoring their FI ’ s reputation ?
JSC : The first step is putting together a core of good and experienced people who know this area well . This type of experience cannot be learned by watching a YouTube video ; it comes from going through the experience of having to restore an FI ’ s reputation . The core team of people with experience will help in guiding the strategy you create .
The second step is finding people who know your organization inside and out in terms of the day-to-day job , its various lines of business and products and how they work , and who know how to pull all the levers to make the organization move toward your end goal . These individuals with significant corporate history and knowledge , associated with subject-matter experts , who have experience and know what it takes to have an effective program , can then work together to define a target end state with intermediate milestones . That end state is the goal you want to achieve , with critical success measures and checkpoints along the way .
The last piece is having the rigor to stay organized , stick to the plan , push the plan and see it all the way through . Don ’ t cut corners and ensure your plan gets tested by independent parties .
AT : During your professional trajectory , what inspired you to keep going forward in this industry ?
JSC : Two things inspire me to stay in the industry : People and impact . There are two sides to people ’ s inspiration . First , it is the people who inspired me to go into the AFC industry . My grandfather was my first inspiration . He was the chief of police and also went to the Federal Bureau of Investigation ( FBI ) academy when J . Edgar Hoover was the director of the FBI . My grandfather always loved the FBI . In my family , only my grandfather and I chose public service , and everyone else chose business . The second set of people who I looked up to , admired and inspired me were the people I worked with along the way who were the generation ahead of me . I wanted to be as impactful as they were and also to make a difference in the world .
The other people part that drives me is that I connect with the idea of protecting the community , the banking system and our customers .
Lastly , I want to make the greatest impact for good in the world during my professional career .
AT : What advice would you give to the new generation of professionals who want to join the fight against financial crime ?
JSC : First , if you are thinking about it , you should definitely join the fight . It is an interesting and exciting industry to be a part of . Also , it is not boring . You are always trying to stay one step ahead of criminals , so the work is dynamic . To be able to do the work , you need to be resilient and comfortable with change and ambiguity . You also need to be able to learn from your mistakes and keep on trying . However , I have found that as long as you keep your guiding star focused on doing the right thing , you can make a good impact and a difference in the world .
AT : What do you like to do when you are off the clock ?
JSC : I am in love with my dogs . I have two goldendoodles . They are my joy and I like to be in the moment with my dogs . My husband and I both enjoy spending time with our dogs . It is nice to know that no matter what has happened in the day at work , when I walk in the door , my dogs are excited to see me .
Interviewed by Karla Monterrosa-Yancey , CAMS , editor-in-chief , ACAMS Today , editor @ acams . org
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