• Getting their money back
• Finding fraudsters guilty
• Imposing tougher penalties for fraudsters
• Getting their case investigated
• Fraudsters being dealt with in any way possible
• Hearing progress on their case
• Having a single point of contact
• Having a single point to secure information
Fraud victims also expect the following reaction in response to their experience of fraud :
• A sympathetic and understanding response
• Having someone to listen to their experiences
• Getting support to overcome fraud
• Support in giving evidence in court
• Face-to-face help from victim support
• Names of other victims to develop mutual support
• Getting advice on not being a victim again
• Receiving general information on scams
As part of the CCFS ’ research , fraud victims also stated that their preferred form of communication is through telephone calls , the post and in person . 2
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