Fitment Centre Feature
Bosch prepares
independent workshops
Independent workshops are finding it increasingly difficult to survive in the modern vehicle market
with its growing requirements.
V
ehicle technology is becoming
ever more complex due to the
increasing amount of electronics,
requiring constant associate training,
up-to-date service information and
modern diagnostic systems.
At the same time, the amount of
customer contact is falling as a result of
extended service intervals. Additionally,
motorists expect a comprehensive and
effective service at an attractive price.
With its full service workshop concept
“Bosch Car Service” and “AutoCrew”,
Bosch is supporting independent
workshops and equipping them for
the future. The Bosch Car Service and
AutoCrew workshops offer motorists
cross-brand, competent service
covering every aspect of vehicle
maintenance.
The range of services includes the
classic Bosch fields of automotive
electrics, electronics and diesel service
as well as general mechanical vehicle
repairs, inspections, oil service and airconditioning service.
Largest network
Wi th over 16,500 centres in 142 countries,
Bosch Service has the world’s largest
network in the independent workshop
market. Bosch Car Service centres
offer motorists a competent and costeffective alternative to dealer workshops.
The specialist concepts Bosch Diesel Centre
and Bosch Diesel Service form part of the
global Bosch Service network.
Comprehensive
support
The system centre at the Bosch Automotive
Aftermarket division supports workshop
partners with state-of-the-art workshop
equipment, technical information and training
for all makes, effective spare parts logistics,
a uniform external image and marketing
measures to ensure customer retention.
The Bosch Service and AutoCrew
organisation is continuously extending its
comprehensive range of services with a
focus on raising brand awareness.
| words in action
28
may 2014
A new advertising concept and a
standardised external appearance of the
AutoCrew partner operations represent a
first step in this direction.
A comprehensive quality assurance
system safeguards the high level of
service quality offered by Bosch workshop
partners. In addition to an audit of binding
quality standards, an independent service
provider routinely carries out unannounced
workshop tests.
Increased
confidence
Independent workshops that embrace one
of Bosch’s workshop concepts benefit from
a close connection to the Bosch brand and
the expertise of a leading supplier to the
automotive industry. With a brand name
that is known to motorists the world over,
a wide range of vehicle services on offer
and top-rate technical expertise, Bosch
Service and AutoCrew partners enjoy a
high level of customer confidence with an
all round vehicle service offering.