INDUSTRY INSIGHT
Leading with Heart
IN THE AGE OF AI
In the contemporary workplace, the convergence of human-centred leadership and artificial intelligence is paramount. As AI transforms various sectors, leaders are tasked with the crucial responsibility of harmonizing the advantages of technology with the welfare and requirements of their workforce.
In 2025, leadership shifts towards a human-centered approach, contrasting with past authoritarian styles. This new model prioritizes individual well-being and growth over tasks or profit, fostering empathy, active listening, and a supportive environment. Organizations adopting this see increased employee engagement, belonging, productivity, innovation, and overall business performance.
The increasing prevalence of AI is reshaping leadership dynamics. While AI offers exciting prospects for efficiency, an overreliance on technology can undermine human-centered leadership objectives. The intense focus on efficiency, innovation, and growth risks diverting attention back to tasks and results, often at the expense of employee well-being.
Surveys highlight growing concerns among employees: a CNBC SurveyMonkey Workforce survey revealed that 60 % of AI users worry about its impact on their jobs. Furthermore, insights from the Harvard Business Review indicate that beyond job security concerns, AI use in the workplace led to an 11 % drop in motivation and a 20 % increase in boredom.
Given these rising anxieties about job security and uncertainty, leaders must act decisively. Success hinges on a leadership approach that thoughtfully integrates both people and technology, characterized by clear understanding and empathy. This involves acknowledging AI ' s capabilities while remaining mindful of its potential negative consequences.
The promises and reality of AI AI brings significant advantages by automating routine tasks, improving
By Brian Eagar, CEO of https:// www. towerstone-global. com /
WORDS IN ACTION 20 AUGUST 2025