JRA LAUNCHES FIND
& FIX APP TO ASSIST
ROAD USERS
The Johannesburg Road Agency (JRA)
has officially launched its Find & Fix
mobile app. This ground-breaking
innovation - the first of its kind in the
country, continent and entire Southern
Hemisphere – seeks to create a
partnership between Joburg citizens
and the Agency by providing the latest
technology with which to report any road
related defect at the click of a button.
The Find & Fix app will enable the public
to report potholes, faulty traffic signals,
storm water drains, manhole covers,
and other infrastructure issues related to
JRA. “The launch of this new smartphone
app forms part of the JRA’s turnaround
strategy and service delivery drive”, says
Skhumbuzo Macozoma, JRA managing
director, “The organisation is committed
to becoming more accessible to citizens
and road users and to developing itself
into a centre of engineering excellence
with enhanced service delivery and
satisfied customers”. The Agency
recently launched a service delivery
drive termed the “Just tell us” campaign
which supports the City’s “Active
Citizenry” priority focus to promote active
involvement of citizens in the City’s
service delivery activities. The campaign
provides multiple contact points for the
community to actively engage the JRA
and report any road related matter.
The contact points include email, twitter,
Facebook, a new service delivery
mailbox for service issues, as well as
the new mobile app. The Find & Fix app
- tagged as “snap it, send it, and we’ll
fix it” - is freely downloadable for most
mobile operating System platforms such
as Windows Phone 8, Android and iOS
for Apple. The app provides an accurate
location with GPS coordinates, and
makes it easy to provide photo evidence,
which compliments the JRA’s ability to
plan repairs more scientifically based
on reports and data received, thereby
enhancing efficiency and increasing
productivity. For citizens, the Find & Fix
app enables on-going communication
on service progress, facilitates faster
turnaround times, and also allows for
media alerts on hotspots and prereported issues in a specific journey area.
The JRA encourages residents to report
all road and storm water related issues,
including potholes to 0860 562 874/
[email protected] / twitter @MyJra./ and
the new JRA Find&Fix app.