Customer C.A.R.E. by Dr Trilogy
Module
| sponsored by Federal-Mogul
Fifty Four – Summary
In this second week of the summary, we are to review what we have been learning
and why we have been learning these things. I call this the Trilogy Trail, because it
takes us on a path of learning and understanding, and forms the bedrock of this
course, and explains why we work and why we have a job. Those who have taken
the course, are now Trilogy Customer C.A.R.E. Academy members!
The Trilogy Trail
Necessary to ensure that the theory of
competition in an economic model is
understood by its members ….
The competitive edge is important only in a competitive environment ….
Necessary to know the mechanics of an
economy, the role of business in the economy,
and the effects of competition ….
The competitive edge
revolves primarily around
people (you, the
company and
the customer).
The theory of people, and what
makes them tick ….
ONLY YOU CAN MAKE THE
DIFFERENCE ….
You are something special, with the capacity to become GREAT.
“everyone of us was created and designed to strive for perfection, to
live a full life and to be filled with joy” ….
One man with courage is a majority
Scrubbing floors and emptying bedpans
– Thomas Jefferson
have as much dignity as the Presidency
– Richard M. Nixon
Driving the future
through leading technology
Customer careline 0800 555 832
| words in action
50
april 2014