ABA's Women in Buses: 50 Stories from 50 States | Page 7

Lisa Pierson Gray Line Tours / Citizen Auto Stage Company Charter Manager / Dispatcher tucsoncharter @ graylinearizona . com
We are a third-generation family owned and operated company for soon to be 105 years in October . We have three divisions : Motor Coach , School Bus and Freight . We started in Nogales , Arizona and over the years have moved into the Tucson and Phoenix Markets . We are a founding partner with FlixBus , which has really helped us through the pandemic , and we have provided daily employee transportation for the mines 7 days a week . Of course , our charter business has dropped off and become almost non-existent , but the work is starting to come back .
Lisa has been in the transportation industry for 30 years and began working for an Airport Shuttle Van operation as a customer service agent . She eventually worked her way into management and found a need to provide customers with Charter Van Service for private events . The Charter Van Service grew into $ 80,000.00 in revenue in the first year . Lisa eventually left that company and was lucky enough to land an entry level position with Gray Line as a Tour Coordinator / Receptionist .
Lisa has continually grown in the Motor Coach Industry wearing many hats depending on the needs of the company at any given time . About the only thing she would not do is drive the buses . I give our Motor
Coach Drivers a lot of credit for being safe and taking good care of our passengers . I really love what I do , and I cannot imagine working in a different industry .
Working for a family owned and operated company makes a big difference for me as well . I really do have a voice and am always included in the decisionmaking process . I have developed great relationships with our customers and some of them have become lifelong friends .
It is pretty amazing at how many changes the transportation industry has undergone over the years , but we have always endured and been able to land on our feet . However , this pandemic has hit everyone very hard . Nat a day goes by that when talking with a customer or co-worker that we talk about losing family members , employees , dear friends , etc . to the virus . I sure hope that all of the people we know and partner with are able to stay healthy and bounce back .

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