Eagle Rock Tours , located in the small central Ohio town of Fredericktown , offers group tours and custom charters for private groups , such as schools , churches and family and friends , as well as pre-planned tours for customers throughout Ohio . Lisa Pfouts manager , citing the importance of excellent customer service as she designs and escorts tours coast to coast .
Eagle Rock Tours was established in an unusual way , as a community action program , and has been in the same location for over 35 years . Philip Brown , director of a federally supported multi-county agency formed to address community needs , saw the potential of the motorcoach industry for creating jobs and economic development . He purchased a couple of coaches from a nearby AAA , and formed the Muskingum Coach Company . Eagle Rock Tours was created as a separate operation as tourism grew . Upon retiring from the agency , Brown purchased the expanded Muskingum Coach Company and Eagle Rock Tours , which were family operated until 2016 when the Swartzentruber family , owners of Pioneer Trails of Millersburg , Ohio , purchased the businesses . Pioneer Trails specializes in Amish transportation .
Lisa Pfouts started out 11 years ago escorting tours using vacation time from a full-time job , becoming office manager and agent in 2010 and assuming more responsibility in 2016 . Lisa says “ I have a great job . I am always looking for new places to take the next group to see and enjoy . Our outstanding staff and drivers are a great team that helps to make a wonderful trip for everyone . Passengers become friends and friends become family that we look forward to seeing year after year .”
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