ABA's Women in Buses: 50 Stories from 50 States | Page 14

Wendy Hollingsworth-Cox Georgia Coach Lines , Inc . Vice President and General Manager wendycox @ georgiacoachlinesinc . com
Georgia Coach Lines , Inc is a family owned and operated motorcoach company since 1985 . 7 MCI J4500s , 16 Employees / Motorcoach Operators , and 1 million miles driven over last three years .
Georgia Coach Lines , Inc . business philosophy revolves around “ building customer relationships through satisfactory services .” They provide charter services that meets or exceed the highest industry standards which allows them to deliver seamless customer experiences to their clients . They understand the importance of keeping the customers well-informed throughout the experience with them . They believe in fulfilling their commitments to ensure that their customers do not only get a first-time excellent service from their staff and motorcoaches to provide an experience that will ensure continued business relationships .
Georgia Coach Lines , Inc . specializes in all types of group transportation including , athletic teams , band , corporate , conventions , schools , tours , civic groups , and weddings in Georgia and across the United States and Canada .
Wendy is the vice president of Georgia Coach Lines , Inc . ( aka “ Boss Lady ’) in Fayetteville , Georgia . She oversees compliance , finance , and sales operations . Prior to coming onboard , she was a regulatory affairs professional in the chemical and pharmaceutical manufacturing industries for over 25 years . She holds a Bachelor of Science degree from Spelman College . She had no idea that one day she and her husband , Clarence would become the second generation owners of Georgia Coach Lines , Inc . When she met him , he was in law enforcement management and knew that he occasionally drove buses for his family business .
Wendy and Clarence took the reins in February 2017 . With their qualifications and motivated management abilities , they led the team with the right passion to continue the proven success and growth of the company . They have realized the importance of upscaling business practices and procedures to stay competitive . They have established the company as a premium motorcoach charter service provider . In April 2020 , the corporate headquarters and maintenance facility moved into a new constructed facility on 17 acres . They inherited the company with a fleet that consisted of two ( 2 ) motorcoaches located in downtown Atlanta , Georgia , and now have grown the fleet to seven
( 7 ) motorcoaches of which five are late model MCI J4500 . In December 2019 , they ordered and purchased the first brand new MCI J4500 motorcoach in the company ’ s thirty-six year history .
She later formed a new division , GCL Tours that specializes in customized group travel touring packages . Her most requested packages , are the “ I Am Black History Tour ” to the National Museum of African American History and Culture and other black history attractions in Washington , DC ., and “ The Holy Land Experience ” in Orlando , Florida .
The pandemic has had a devastating effect on the motorcoach industry , essentially grinding it to a halt on March 13 , 2020 . As always , Georgia Coach Lines prioritized the health and safety of both the customer and its employees to make sure that families are not devastated by this crisis .
They take pride in giving back to their community by partnering a non-profit organization , Caring For Others , with food , clothing and essential items being distributed across Georgia to help those that are less fortunate and have become unemployed during this pandemic .
Wendy ’ s greatest accomplishment as a motorcoach business owner was when she realized that Georgia Coach Lines would play an integral role in transporting family and dignitaries attending the final tributes to the U . S . civil rights leader , Rep . John Lewis . “ All of our phones were ringing off the hook ! We were on every news media in the county maybe even the world . Family , friends , employees , and colleagues were calling , texting , and send pictures from all over the country . Everyone was complementing us on how good the motorcoaches looked and just excited to see them rolling during the pandemic !” She remembers one colleague telling her – “ There is not enough money that we could have paid for the publicity that we received today .” “ It was an emotional time in our history and an honor for us to be part of it – this charter will be etched forever in the Georgia Coach Lines history .”
Secondly , I was extremely excited and honored when CNN ’ s Natasha Chen did a feature story on the effects of the pandemic on the motorcoach industry that featured Clarence and Georgia Coach Lines .

GEORGIA

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