AB 219 STUDY Extraordinary Success/ab219study.com AB 219 STUDY Extraordinary Success/ab219study.com | Page 3

7.
Question :
What is the term for the delegation of authority to
employees to solve customers’ problems quickly- usually by the first
person the customer notifies regarding a problem?
Question 8. Question :
Indicate whether the statement presented
is true or false. Tim’s Telemarketing Service is using creative tactics to
get prospective customers to buy a product they may or may not need.
This is known as the relationship concept.
9.
Question :
Indicate whether the statement presented is true
or false. A specially designed phone room used to conduct telephone
interviewing is known as a central-location telephone
facility.
10.
Question :
Indicate whether the statement presented is true
or false. A sample arranged in such a way that every element of the
population has an equal chance of being selected as part of the sample is
a non-probability sample.
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AB 219 Quiz 2
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AB 219 Quiz 2