AB 213 Unit 1 Assignment Customer Service AB 213 Unit 1 Assignment Customer Service

AB 213 Unit 1 Assignment Customer Service
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Locate an article on best practices in customer service on the Internet.
After reading the article, consider what the article is suggesting
managers do to ensure effective customer service, and then answer the
following:
•
•What skills and knowledge would you have to teach a
restaurant service employee so that they would measure up to the
suggested customer service best practices?
•
•Explain the process the author suggests and why. (cite
resources)
•
•View the APA Quick Reference for Students Guide before
starting to write your paper. Cite the website for your article.
Your response should be in the form of a one–two page APA formatted
paper in your own words submitted, to the Dropbox.
Directions for Submitting Your Assignment