AB 213 Unit 1 Assignment Customer Service For more course tutorials visit www . uophelp . com
AB 213 Unit 1 Assignment Customer Service For more course tutorials visit www . uophelp . com
Locate an article on best practices in customer service on the Internet .
After reading the article , consider what the article is suggesting managers do to ensure effective customer service , and then answer the following :
• • What skills and knowledge would you have to teach a restaurant service employee so that they would measure up to the suggested customer service best practices ?
• • Explain the process the author suggests and why . ( cite resources )
• • View the APA Quick Reference for Students Guide before starting to write your paper . Cite the website for your article .
Your response should be in the form of a one – two page APA formatted paper in your own words submitted , to the Dropbox .
Directions for Submitting Your Assignment
Compose your assignment in a Microsoft Word ® document and save it as Username-AB 213 Assignment-Unit #. doc ( Example : TAllen- AB 213 Assignment-Unit 1 . doc ). Submit your file by selecting the Unit 1 : Assignment Dropbox by the end of Unit 1 .
Make sure your document includes :
• • Your Name
• • Date