AB 203 Unit 8 Assignment Sun Trust Takes Training to the Bank-Assignm AB 203 Unit 8 Assignment Sun Trust Takes Training | Page 3

training programs. Address the following four items of concern from
the Director in a 500-word business memo.
1. Define “needs assessment”. Identify the three questions that
SunTrust would need to answer to assess their needs in the broad areas
of organization, person, and tasks.
2. List an appropriate traditional training method that could be used to
foster ethical behavior at SunTrust.
3. List two appropriate ways that Sun Trust could measure the success
of its training program.